How to Make a WorkCover Claim QLD for a Work Accident

Making a WorkCover claim in QLD for a work accident is a process that requires several steps. At WT Compensation Lawyers, we know that in the chaos after an accident, it can be hard to navigate the process. Get in touch with us if you need help, and we will walk the road with you until your claim is paid out.


If you want to do an accident at work claim by yourself, here’s a simple guide on how to do it through WorkCover in Queensland. Follow it and let us know if you need any extra support along the way. 

How to Make a WorkCover Claim

To make a WorkCover claim, follow these basic steps: 

  • First, ensure your immediate safety and medical care. 
  • Take photos of your injuries and the accident scene if possible. 
  • Report the incident to your employer promptly. 
  • Get a work capacity certificate from your doctor, outlining your injuries and treatment. 

File your WorkCover claim through an online application, a physical form submission, or by phone.

how to make a workcover claim qld for a work accident
how to file a workcover claim qld for a work accident

The full process of filing an injury at work claim with WorkCover starts from the moment your injury happens. This can be confusing and stressful, so we’ve detailed what to do to make sure your workers compensation claim application process goes smoothly. 

Step 1: Get Immediate Medical Attention 

Before you even consider making your claim, put your safety and medical care first. It’s essential to get medical attention as soon as possible to minimise complications. While you’re waiting to be treated, you should take photos of your injuries to use as evidence in your claim. 

Ask a coworker to take photos of the accident scene immediately, even if you leave to get medical care. It’s a good idea to discuss this upfront with a coworker you trust, so you know that if you’re injured at work, you have someone to get evidence for you. 

Before you can make a workplace injury claim, you need to report the incident to your employer. File an incident report as soon as possible, because it’s your employer’s responsibility to report it to WorkCover QLD (WorkSafe) within 8 days of the accident. 

If you make a claim and discover that your employer has not reported the accident, your rights as an employee have been violated. Get in touch with us, and we can guide you through the claims process. 

Step 3: Get a Work Capacity Certificate 

Once you’ve been treated for your injuries, your doctor will provide you with a work capacity certificate. This medical certificate explains your injuries and your treatment, and indicates if you need time off work to recover. 

Gather other supporting evidence, including all medical expenses and documentation, medical-related travel expenses, the accident report (recorded by your employer), all photos of the scene and your injuries, and witness statements about what happened. 

Step 4: Make a WorkCover Claim QLD for a Work Accident

Once you have all the evidence, it’s time to file your formal workers compensation claim with WorkCover. Here’s how to make a WorkCover claim in Queensland:  

  • Lodge an online claim: This is the fastest way to submit your claim. Apply here – the WorkSafe claim form will guide you through the process step by step. 
  • Fill in a physical form: You can download the WorkCover claim form, fill it out, and re-upload it, or send it in by mail or fax. 
  • By phone: Call WorkCover QLD on 1300 362 128, and they will be able to help you make your claim over the phone instead of filling out a compensation claim form. 

Note that if you are unable to make a WorkCover QLD claim because you’re in the hospital, your medical practitioner will send your certificate of capacity directly to WorkCover. WorkSafe will contact you via SMS to ask if you would like to submit a claim for workers compensation. 

Step 5: WorkCover Claim Assessment Process

WorkCover will get back to you within 20 working days of receiving your workers compensation claim. Before a decision is made on claims, WorkCover will do a thorough investigation, which will include speaking to you about the accident, speaking to your employer, and possibly speaking to witnesses. 

What questions will WorkCover ask after an injury? The investigator will want to hear how your injury happened, where you were, and what you were doing at the time. They may also ask about the injuries you sustained. Be honest – everything is recorded and will likely be used as evidence. 

WorkCover will contact your employer and verify your employment details and wages. The investigator will also ask your employer to confirm how the accident happened. Witnesses may also be asked to explain the incident, to back up your version of events. 

Once WorkCover has made its decision, an agent will inform you if your work injury claim was successful or not.

Are You Eligible for a WorkCover Claim?

WorkCover Queensland will consider the Workers Compensation and Rehabilitation Act 2003 for every claim. Understanding the criteria is essential for knowing how to make a WorkCover claim in QLD successfully. You will be eligible for workers compensation claims if you: 

  • Lodged the claim within the time limits 
  • Were working for the employer at the time of the accident 
  • Meet the definition of being a “worker” 
  • Had the workplace accident as a result of doing your job.

Even if at fault, you may have a right to compensation. Start your claims check:


What Happens When WorkCover Accepts Your Claim?

If your WorkCover compensation claim is accepted, a representative will reach out to you with detailed information about what you will get. Depending on your case, they may offer you a lump sum payment or weekly payments. 

WorkCover may require you to see one of its preferred doctors to determine when you may be able to return to work. Alternatively, WorkCover may help you find a new role which is more suited to your ability level, or help you arrange to work “suitable duties” with your employer – a lower-capacity version of your job that you are medically cleared to perform. 

If you cannot work within an adjusted duty allowance at your workplace, you may be able to join a “Recover at Work” program. You’ll be placed with a host employer who will provide you with suitable duties during your recovery, to help you stay active and working. 

What Do WorkCover Claims in QLD Cover? 

Depending on the severity of your injury or illness, and whether you file a statutory claim or common law claim, your payment may cover: 

  • Loss of income (past and future earnings) 
  • Medical treatment costs, including rehabilitation expenses
  • Medical expenses related to travel
  • Paid care or help around the house 
  • Prescription medication
  • Home/car modifications to accommodate your injury 
  • Pain and suffering 

It’s worth noting that pain and suffering as well as loss of past and future income are only covered if you make a common law claim, which can be filed when someone was negligent or at fault. 

When Do Your Payments End? 

Your WorkCover payments will end when you: 

  • Go back to work
  • Have recovered significantly from your injuries 
  • Reach the maximum agreed-upon value of your payout 
  • Retire from work (if this comes before the others). 

What Do You Do If Your WorkCover Claim Is Rejected in QLD?

You have the right to appeal a rejection by requesting a review of the claim decision. Our team at WT Compensation Lawyers understands how frustrating dealing with a rejected claim can be, which is why we’re here to help. WorkCover will provide you with instructions for appealing the decision, along with your other documentation. Once you’ve submitted your appeal, the workers compensation regulator will review the decision. 

Even if your WorkCover statutory claim outcome was positive, you may still have the option to file a common law claim against your employer for damages. Ask us about pursuing this legal process if your work-related injury or illness was caused by someone else’s negligence. 

If you feel that your case has been unfairly rejected, seek legal advice. Our team is here to assist you through every stage of the process, whether you’re struggling with how to make a WorkCover claim in QLD or appealing a decision.

Our compassionate Queensland compensation lawyers have a “No Win, No Pay” policy, which means you only pay if we get a result. Call us on 07 3924 9544, email [email protected], or use our FREE case review.

What our clients say

Thank you WT Compensation Lawyers for your hard work, commitment and dedication towards settling my case. This was my first ever experience having the helping hand of a lawyer and I’m glad it was with your firm! Thank you very much for making everything seem so easy and clear for me to understand. I will definitely know who I can trust in regards to seeking legal aid

Asipeli Feki

Warm, kind, compassionate, knowledgeable… I could go on and on about Jono and his great team at WT Compensation Lawyers. The words thank you don’t even begin to describe how grateful I am to this great team of personal injury lawyers and for the way they help people and show that they genuinely care about their clients.

R Rasul

I am beyond grateful for the genuine assistance of WT Compensation lawyers to get through with my claim. Absolutely every single person I had contact with at the team were amazing. I especially want to thank Jono Wu who helped me achieve an outstanding outcome.

Virginia Su

Jono, Sinny and everyone at WT Compensation Lawyers are the best car accident lawyers in Brisbane I’ve come across. The genuine care, compassion and human kindness they show to their clients is clear from the very first moment you speak to them. I cannot recommend them enough to anyone in need of a personal injury lawyer and would not hesitate at all to refer any of my family or friends. Thank you guys always for all your great work.

Ru McKinnon

Big thanks to WT, Jono, Sinny and the entire team. I couldn’t be happier with boys and the help they’ve given me and my family over the years. Both my sister and partner had car accidents and got unreal results from their claim. These guys are talented, empathetic and genuinely want the best for their clients and I couldn’t recommend them more if you want the best car accident lawyers.

Tylor Bunting

Even if at fault, you may have a right to compensation. Start your claims check:


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